Will the City help me pump water out of my house, basement, or garage?
Due to resource limitations, the city is unable to help pump water out of your home or basement. Contact your home insurance company to determine what assistance they can offer or recommend.
Where is a safe haven during this time? I have no heat and no strength.
- Staff will open a Community Resource Center in the Embarcadero Room of the Rinconada Library on Wednesday, January 4, 2023, at 2:00 pm. There are computer resources if needed and outlets to charge your devices.
- Affected residents may also be eligible to stay at discounted hotels in the area and may be eligible for a refund of up to three nights.
What can I do with the car (street/basement is flooded)?
Residents of flood-prone areas are welcome to move their cars to a safer location. Parking options include downtown ground parking. Residential Preferred Parking (RPP) program and timed parking (surface parking, civic center parking) restrictions are temporarily suspended during the storm.
Where can I get a punching bag?
The city recommends bringing a shovel. Sandbag supplies will be restocked on Thursdays. Do not overfill the sandbags. Sand is enough for him to put about 1/3. The locations are:
- Rinconada Tennis Courts (corner of Newell Road and Hopkins Ave)
- Mitchell Park (600 East Meadow Drive)
- Palo Alto Airport Terminal (1925 Embarcadero Road)
- Palo Alto Avenue and Chaucer Street
I’m afraid one of our homeless neighbors is out during this storm. What can the city do?
The City opened a Community Resource Center in the Embarcadero Room of the Rinconada Library on Wednesday, January 4, at 2:00 p.m. The Community Resource Center has a space available for out-of-home neighbors to stay warm and dry in the evenings and is open evening through Thursday night.