Galesburg — The city of Galesburg is a good place to live, but a bad place to start a business. We have an effective fire station, but the city’s streets need to be better maintained.
These are some of the key findings from a community survey the City of Galesburg collected from residents in August. This is the first community survey of its kind the city has ever completed, and the Galesburg City Council reviewed the findings during a work session Monday night.
Conducted by the ETC Institute, the survey helps city officials set priorities, assess resident satisfaction with city service delivery, and gain the ability to understand and track “where the city is”. , intended to collect opinions from residents. A city’s performance relative to itself and other communities over time. ”
ETC Institute project manager Esther Campbell said the survey collected 433 completed surveys, but the results of the survey had a 95% confidence level due to the proportional distribution of surveys by race, age and gender. He argued that degrees should represent the entire population of Galesburg, which is about 30,000. Income and location of survey respondents.
The quality of city streets is a top priority
The survey rated ‘city street quality’ as the city’s top priority, with 71% of respondents saying it was the city’s service most in need of improvement.
Only 21% of Galesburg residents said they were “satisfied” or “very satisfied” with the quality of the city’s streets, and “very satisfied” with the state of the city’s sidewalks. Only 6% were In contrast, the ETC Institute says 41% of people in the United States and 36% of people in the Plains are satisfied with city streets.
People in the south side of Galesburg, Districts 2, 3, 4, and 6, were on average dissatisfied with the city’s streets.
City staff say residents’ satisfaction with Galesburg’s streets may improve once construction currently underway on Monmouth Boulevard is completed and Grand Avenue is redone by the Illinois Department of Transportation in 2025. increase.
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The majority of residents want a community center
The survey found that 62% of residents believe the city should build or renovate buildings for community and activity center purposes. The survey also found that 33% of residents follow the city’s efforts to develop community centers well, 54% follow initiatives “a little”, and 14% do not follow them at all. rice field.
As far as what to do within its community centers, residents rated programming for seniors, teens, and ‘one-stop’ locations for social/supportive services are the most highlighted within the city’s community centers. should.
Daycares for children, permanent warming centers, and special classes for people of all ages followed closely behind these three categories of programs that should be prioritized within community centers.
Residents generally rated the city’s youth and senior citizen programs as the two most important city parks and recreation services to be focused over the next two years.
Bunker Links Golf Course and Lake Story Pavilion were the two parks and recreation services least residents said they needed to focus on over the next two years.
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Public security services above national standards
Residents rate their satisfaction with the city’s five public safety services so highly that the ETC Institute said satisfaction is higher than local or national benchmarks.
The five services were fire department quality, fire department responsiveness, fire protection program effectiveness, police responsiveness to emergencies, and police visibility in the neighborhood.
The biggest difference is the effectiveness of fire and safety programs, with 76% of residents saying they are satisfied with the city’s services. In contrast, according to the ETC Institute, only 51% of people in the United States and 44% of people in plain areas said they were satisfied with the effectiveness of their city’s fire protection programs.
That said, two-thirds of residents believe the city’s efforts to prevent crime should be the top priority in the next two years.
City officials, other residents happy with benchmarks
Research shows that the majority of residents are satisfied with how they are treated by city officials, with 66% agreeing that they receive the information they need and are treated with respect when interacting with the city . Residents rate city officials’ quality of customer service 29% higher than the national average.
In other benchmarks, 67% of residents say they are satisfied with Galesburg as a place to live, ranking it 17% higher than the national and regional averages. Residents also said they were happy with Galesburg as a place to feed and retire to their families.
However, only 29% of residents said they were satisfied with the city as a place to start a business. Residents also said they were unhappy with Galesburg’s taxes and fees and the value they received for the city’s exterior.
Residents support stronger enforcement of real estate code
In addition to city streets, residents also feel strongly about real estate code enforcement, with 32% of surveyed residents rating enforcement as the city service most in need of improvement.
71% of those surveyed agreed that Galesburg needs stronger wealth management policies. Resident satisfaction with land maintenance, lawn mowing/trimming, and trash/debris removal was 25%, 21%, and 21% below the regional and national averages for these city services, respectively.
People in Districts 2 and 3 were, on average, dissatisfied with the cleaning of garbage and debris on private property, and the mowing and trimming of lawns on private property. People in Districts 2, 3, 4 and 7 were dissatisfied with the increased maintenance of their residential areas.